We aim to please each and every one of our customers.
Return Policy for The Lowe Collective and Photography by Alice Lowe items:
If you are not satisfied with your purchase, you may return it for any reason you are not happy with your purchase, within 15 days of receiving the order.
Return Policy for Custom Made Fabrics, Throw Pillows, and Other Items with Fabrics Designed by Alice Lowe are as follows:
All items created with fabrics "Designed by Alice Lowe" are custom printed for the individual who orders it, which means that we cannot re-stock and re-sell material and custom made to order products that are returned to us. We highly recommend that you order a swatch before you purchase. Swatches are available for $2.50 each and can be purchased by contacting our support team through our contact page. If you receive a flawed or damaged order, we are always willing to replace or refund it within 15 days of your purchase date. If you wish to return an order for some other reason, please know that we are happy to work with you on a case by case basis to make sure you're not stuck with fabric or any other custom made product that you cannot use and don't absolutely love.
Our support team can be reached here.