We aim to please each and every one of our customers.
We have two return policies. One for Photography by Alice Lowe and The Lowe Collective and another for "Custom Made to Order Designs by Alice Lowe".
Please read below:
Return Policy for Photography by Alice Lowe and The Lowe Collective are as follows:
If you are not satisfied with your Photography by Alice Lowe or The Lowe Collective purchase, you may return it for any reason you are not happy with your purchase within 30 days of receiving the order except for items in the Fashion Finds categories which are non-refundable. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return. Photography by Alice Lowe and The Lowe Collective include all items available for sale except for items that are created with custom made to order fabrics Designed by Alice Lowe.
Return Policy for Custom Made Fabrics, Throw Pillows, and Other Items with Fabrics Designed by Alice Lowe are as follows:
All items created with fabrics "Designed by Alice Lowe" are custom printed for the individual who orders it, which means that we cannot re-stock and re-sell material and custom made to order products that are returned to us. We highly recommend that you order a swatch before you purchase. Swatches are available for $6 each and can be purchased by contacting our support team through our contact page. If you receive a flawed or damaged order, we are always willing to replace or refund it within 30 days of your purchase date. If you wish to return an order for some other reason, please know that we are happy to work with you on a case by case basis to make sure you're not stuck with fabric or any other custom made product that you cannot use and don't absolutely love.
Our support team can be reached here.